"Joy Jacobs makes buying or selling real estate a Joyful experience. The wonder of working with Joy is the fabulous team she has put together. They are there for you every step of the way. This amazing team does the impossible. They closed an escrow for me that would have crumbled and fallen apart several times, if it weren't for Joy going above and beyond anything one could reasonably expect to get it closed. When Joy commits to sell your home, or find you a new one, she performs. You matter to her. I have purchased and sold dozens of properties over the years and never worked with an agent that I felt truly cared about at the level that Joy cares. She is determined to close your deal and takes it personally. It isn't "just a job". She shepherds the deal in a way that everyone feels taken care of and good about the transaction. When you hire Joy, you get a whole team working on your behalf, not just one agent. Each one on the team uses their own expertise to make sure you deal closes and you get the best treatment possible. Jen is a marvelous companion for finding your new home. I can't overstate the value of having a buyers agent, rather than get stuck working with an agent who is really representing the seller, not the buyer in a dual agency situation. If you are looking for a home, don't go it alone! Get Jen and Joy to help you find you new property and represent you all along the way. It doesn't' cost you a dime, the seller is paying the commission, but you know you have the best agents looking out for just you. I would not consider using another agent in Monterey County. I don't often write reviews on line, but I am so moved by the expertise of this team I just had to "share"!